Welcome to Halos Development, LLC ("we," "us," "our"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including our development Discord server, small-scale digital services, and Minecraft plugins.
We collect the following types of information to provide and improve our services:
Order Information: When you place an order for our digital products or services, we collect details such as your name, email address, payment information, and the specific product or service requested.
Support and Ticket Information: We maintain records of all support tickets and communications within our Discord server. This includes the content of your requests, issues reported, and any relevant follow-up information.
Product Data: Our Minecraft plugins may collect data such as IP addresses, hardware IDs (HWIDs), player counts, and other relevant metrics to ensure proper functionality and enhance your user experience.
We use the information we collect for the following purposes:
Order Processing: To fulfill and manage your orders, process payments, and communicate with you regarding your purchase.
Support and Troubleshooting: To provide customer support, troubleshoot issues, and improve our products and services based on user feedback.
Security and Monitoring: To monitor the usage of our products, detect and prevent fraudulent activity, and ensure compliance with our terms of service.
Product Improvement: To analyze product performance and user engagement, allowing us to make informed decisions about updates and new features.
All support tickets and order information are securely stored within our Discord server. We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We do not sell, trade, or otherwise transfer your personal information to outside parties, except when necessary to provide our services (e.g., payment processing) or as required by law.
You have the right to request access to, correction of, or deletion of your personal information. You may also object to the processing of your data or request data portability in certain circumstances. To exercise these rights, please contact us using the information provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Discord server and updating the ‘Last Update’ section on top of the document.
If
you have any questions or concerns about this Privacy Policy, please contact us at:
Discord: discord.gg/halosdev